OWNER OF THE WEBSITE

• The company name is: UTANDE Real Estate, S.L.U
• CIF/VAT: B72735673
• The registered office is: 90 José Ortega y Gasset Street.
• The social activity is: Real estate brokerage of real estate products for purchase, sale or rent. Intermediation in the sale of all types of products and objects.
• E-mail: info@utanderealestate.com
• Purpose of the website: Provision of services

PROTECTION OF PERSONAL DATA

Responsible for the treatment

Contact details of the person in charge: Contact email info@utanderealestate.com

YOUR DATA PROTECTION RIGHTS

How to exercise your rights: You can send a written communication to the registered office of UTANDE Real Estate, S.L.U. or to the e-mail address indicated in the heading of this legal notice, including in both cases a photocopy of your ID card or other similar identification document, to request the exercise of the following rights:

• Right to request access to personal data: you can ask UTANDE Real Estate, S.L.U. if this company is processing your data.
• Right to request their rectification (in case they are incorrect).
• Right to request the limitation of their treatment, in which case they will only be kept by UTANDE Real Estate, S.L.U. for the exercise or defense of claims.
• Right to oppose to the treatment: UTANDE Real Estate, S.L.U. will stop treating the data in the way you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims they have to continue to be treated.
• Right to data portability: in case you want your data to be processed by another firm, UTANDE Real Estate, S.L.U. will facilitate the portability of your data to the new data controller.
• Right to erasure of data: and unless required by law, data will be erased after your confirmation.

Forms, forms and more information about your rights: Official website of the Spanish Data Protection Agency.

Possibility of withdrawing consent: if you have given consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

How to complain to the Control Authority: If you consider that there is a problem with the way in which UTANDE Real Estate, S.L.U is handling your data, you can address your complaints to the UTANDE Real Estate, S.L.U Security Manager (indicated above) or to the corresponding data protection authority, being the Spanish Data Protection Agency, the one indicated in the case of Spain.

Right to be forgotten and access to your personal data

At any time you have the right to review, retrieve, anonymize and/or delete, in whole or in part, the data stored on the website. Just send an email to info@utanderealestate.com

Data retention

Disaggregated data: Disaggregated data will be retained without a deletion period.

• 4 years: Law on Infractions and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries, etc.); Arts. 66 et seq. of the General Tax Law (accounting books, etc.);
• 5 years: Art. 1964 Civil Code (personal actions without special time limit)
• 6 years: Art. 30 Commercial Code (accounting books, invoices…)
• 10 years: Art. 25 Prevention of Money Laundering and Terrorist Financing Act.

Email feed subscriber data: From the time the user subscribes until the user unsubscribes.

Newsletter subscriber data: From the time the user subscribes until the user unsubscribes.

Data secrecy and security

UTANDE Real Estate, S.L.U is committed in the use of the data, to respect your confidentiality and to use them in accordance with the purpose of the same, as well as to comply with its obligation to save them and adapt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (RGPD) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

You guarantee that the personal data provided through the form are truthful, being obliged to communicate any modification of the same.

Likewise, you guarantee that all the information provided corresponds to your real situation, that it is up to date and accurate. In addition, you must keep your data updated at all times, being the only responsible for the inaccuracy or falsity of the data provided and the damages that may be caused by it to UTANDE Real Estate, S.L.U, or third parties due to the use of such data.

Security breaches

UTANDE Real Estate, S.L.U adopts reasonably adequate security measures to detect the existence of viruses, brute force attacks and code injections.

The IP address of visitors, the ID of logged-in users and the username of access attempts are conditionally logged to check for malicious activity and protect the site from specific types of attacks. Examples of conditions that are logged are access attempts, logout requests, requests for suspicious URLs, changes to site content, and password changes. This information is retained for 180 days.

However, you should be aware that the security measures of computer systems on the Internet are not entirely reliable and therefore UTANDE REAL ESTATE S.L.U. cannot guarantee the absence of viruses or other elements that may cause alterations in the computer systems (software and hardware) of the User or in their electronic documents and files contained therein.

Despite this, in order to try to guarantee the security and privacy of your personal data, UTANDE REAL ESTATE S.L.U has an active security monitoring system that reports each user activity and possible breaches in the security of user data. If any breach is detected, UTANDE REAL ESTATE S.L.U commits to inform users within 72 hours.

WHAT INFORMATION WE COLLECT FROM USERS AND WHAT WE USE IT FOR

All products and services offered on the UTANDE REAL ESTATE S.L.U. website refer to contact forms, comment forms and forms for user registration, newsletter subscription and/or purchase orders.

This website always requires the prior consent of users to process their personal data for the purposes indicated. You have the right to revoke your prior consent at any time.

Logging of data processing activities

Web and hosting: UTANDE REAL ESTATE S.L.U has a SSL TLS v.1.3 encryption that allows the secure sending of personal data through standard contact forms, hosted on the servers that UTANDE REAL ESTATE S.L.U has contracted with OVH.

Data collected through the web: The personal data collected will be subject to automated processing and incorporated into the corresponding files of which UTANDE REAL ESTATE S.L.U is the owner.

• We will receive your IP, which will be used to check the origin of the message in order to provide you with information, protection against SPAM comments and to detect possible irregularities (e.g. opposite sides of the same case write to the website from the same IP), as well as data concerning your ISP.
• You may also provide us with your data via e-mail and other means of communication indicated in the contact section.

Comments form: On the web there is the possibility for users to leave comments to the site’s publications. There is a cookie that stores the data provided by the user so that you do not have to re-enter them on each new visit and also collects internally the email address, name, web and IP address.

The data is stored on OVH servers.

User registration: Not allowed unless expressly requested.

E-mail: Our e-mail service provider is OVH.

Security Logs: The IP address of visitors, the ID of logged-in users and the username of access attempts are conditionally logged to check for malicious activity and protect the site from specific types of attacks. Examples of conditions that are logged are access attempts, logout requests, requests for suspicious URLs, changes to site content, and password changes. This information is retained for 30 days.

Instant messaging: UTANDE REAL ESTATE S.L.U provides services through instant messaging, such as WhatsApp, Facebook Messenger or Line.

Social networks

• Presence in networks: UTANDE REAL ESTATE S.L.U. has profiles in some of the main social networks on the Internet.
• Purpose and legitimacy: The treatment that UTANDE REAL ESTATE S.L.U will carry out with the data within each of the referred networks will be, at most, the one that the social network allows to the corporate profiles. Thus, UTANDE REAL ESTATE S.L.U will be able to inform, when the law does not prohibit it, its followers by any means that the social network allows about its activities, presentations, offers, as well as provide personalized customer service.
• Data extraction: Under no circumstances will UTANDE REAL ESTATE S.L.U extract data from social networks, unless the user’s consent to do so was obtained punctually and expressly.
• Rights: When, due to the very nature of social networks, the effective exercise of the follower’s data protection rights is subject to the modification of the follower’s personal profile, UTANDE REAL ESTATE S.L.U will help and advise you to that end to the best of its ability.

Processors outside the EU

• Storage and encryption. UTANDE REAL ESTATE S.L.U uses encrypted storage services of Google Inc through Google Drive.
• E-mail. The UTANDE REAL ESTATE S.L.U. e-mail service is provided using OVH services.
• Social Networks. UTANDE REAL ESTATE S.L.U. makes use of the American social networks YouTube, Facebook and Twitter, to whom an international transfer of analytical and technical data is made in relation to the website, being on their servers where UTANDE REAL ESTATE S.L.U. treats the data that, through them, users, subscribers or navigators deliver to UTANDE REAL ESTATE S.L.U. or share with it.

Commitments and obligations to our users

The access and/or use of UTANDE REAL ESTATE S.L.U. attributes to the user the condition of user, accepting, from this very moment, fully and without reservation, the present legal notice in relation to certain services and contents of UTANDE REAL ESTATE S.L.U.

In the use of UTANDE REAL ESTATE S.L.U the user agrees not to carry out any conduct that could damage the image, interests and rights of UTANDE REAL ESTATE S.L.U or third parties or that could damage, render useless or overload the UTANDE REAL ESTATE S.L.U portal or that could impede, in any way, the normal use of UTANDE REAL ESTATE S.L.U.